Delivery Information

Items can be instock or made to order at the time of ordering. All orders, except memory keepsake items, will usually be dispatched within 5 working days not including bank holidays and weekends by the method chosen at the checkout. If there is any issues with your order I will contact you immediately to let you know. 

The address that you have provided in the order process will be used not your paypal address, if used. Paypal address will be used only if I have provided you with a paypal invoice from a separate order via email/facebook or any other channel. 

Items are sent with Royal Mail or Parcelforce for larger/heavier items. Postage values can be found at the Cart page and selecting shipping method, prices are bases on weight and value of the items purchased.

For memory keepsake items I will communicate with you how long it will be at the time of ordering as ever one is made individually. But approximate expect between 2-4 weeks depending how many items are before yours. Please feel free to contact me at any point if you wish to know the status of your order in this case. I aim to complete all order in a timely manner. 

If you need an item by a certain date then please let me know. I'll do by best but I can't guarantee delivery in time unless you contact me first.

As my business is fitted around my children, at times there could be unexpected delays due to ill children or unforeseen circumstances. If this is the case and I expect it to majorly affect delivery then I will email you to explain. 

If there are any issues or questions about delivery times then please contact me and I will get back to you as quickly as possible.